Damage Management Policy

Car Rental – Damage Management Policy

At Tripinitiate.com, we understand that most customers drive responsibly and that vehicle damage during a rental is uncommon. However, in the event that damage does occur, it is important to understand how such incidents are assessed and managed.

This Damage Management Policy explains how damage-related charges may apply to your car rental. For full details regarding liability, coverage, and exclusions, please refer to our Terms & Conditions, which form part of your rental agreement.

Liability for Vehicle Damage

Your responsibility for damage to the rental vehicle depends on the level of rental protection or coverage selected at the time of booking:

• In some cases, you may have no financial liability
• In other cases, you may be partially responsible for repair costs
• Liability limits, exclusions, and excess amounts vary by provider and coverage type

For complete and accurate coverage information, always review your booking confirmation and the applicable Terms & Conditions.

Types of Vehicle Damage

Damage charges are determined based on the nature and severity of the damage, which may include:

• Light Damage: Minor scratches, dents, paint chips, or loss or damage to keys, accessories, or rental documents
• Tyre Damage: Damage requiring replacement of one or more tyres
• Serious Damage: Damage exceeding light or tyre-related issues but not classified as a total loss
• Total Loss: When the vehicle is deemed beyond repair or uneconomical to restore

Damage Identified at Vehicle Return

When the vehicle is returned, it will be inspected by the rental provider, typically in your presence.

Light Damage

If minor damage is identified and acknowledged by signing the vehicle return report:

• An invoice will be issued
• Charges will include the applicable Light Damage Administration Fee, as outlined in the provider’s tariff guide

Serious Damage or Total Loss

If serious damage is identified or suspected at return, you will be provided with:

• A vehicle return statement detailing the damage
• Photographic evidence
• An invoice that may include:
1. Applicable administration charges (serious damage, tyre, or windscreen)
2. Engineer’s assessment fees (excluding tyre or windscreen-only damage)
3. Loss-of-use charges for vehicle downtime during repairs

Damage Identified After Rental Completion

If damage is discovered during a post-rental inspection after the vehicle has been returned:

• A detailed return report and photographic evidence will be provided
• An invoice may include applicable administration charges, engineer’s fees (if required), and loss-of-use charges

Claims and Disputes

If you wish to dispute damage charges or request clarification:

• You must contact Tripinitiate.com within 14 days of receiving the damage documentation
• Failure to respond within this timeframe may result in the charges being processed as invoiced

For questions or assistance regarding damage-related charges, please contact:

Email: sales@tripinitiate.com

Phone: +1 (844) 327-3609